Shipping Policy

Last updated: June 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from SARTIA JEWELRY.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–5 business days, excluding weekends and public holidays.

During peak periods (such as sales, holidays, or new collection launches), processing times may be slightly longer. In such cases, we will notify you accordingly.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available for your selected shipping method).

2. Shipping Methods and Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date of order.

Estimated delivery times:

• Slovenia: 2–5 business days

• EU countries: 3–10 business days

• International (outside EU): 7–21 business days

Please note that delivery times may vary due to postal delays, customs processing, or other external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination and selected shipping method.

Any applicable shipping fees will be clearly displayed before completing your purchase.

4. Customs, Duties, and Import Taxes

For orders shipped outside the European Union, additional customs duties, import taxes, or fees may apply upon arrival in the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs clearance procedures.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please note that tracking updates may take up to 24–48 hours to appear after shipment.

6. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us at:

info@sartiajewelry.com

We will assist you in investigating the issue with the carrier.

Please note that we are not responsible for delays caused by postal services, customs, or incorrect delivery information provided by the customer.

7. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately after placing your order. We will do our best to update it before shipment.

8. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier and your local postal service first.

You may also contact us, and we will assist you where possible.

9. Risk Transfer

Ownership and risk of loss or damage pass to the customer once the order has been delivered to the address provided at checkout.

10. Contact

If you have any questions about shipping or delivery, please contact us:

SARTIA JEWELRY
Email: info@sartiajewelry.com