Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your use of the website and online store operated by SARTIA JEWELRY and your purchase of products through our store. By accessing our website or placing an order, you agree to these Terms.

1. Company Information

This website is operated by:

SARTIA JEWELRY
Email: info@sartiajewelry.com
Country of establishment: Slovenia

If required by law, additional business details (such as legal entity name, address, and VAT number) will be displayed on this website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old, or that you are purchasing under the supervision and with the consent of a parent or legal guardian.

3. Products

We strive to display all products as accurately as possible. However, we cannot guarantee that your device’s display of colors or details will be completely accurate.

All jewelry is handmade or carefully assembled, and minor variations in color, texture, or finish may occur. These variations are a natural part of the production process and are not considered defects.

4. Prices and Payments

All prices are listed in the currency shown on the website at the time of purchase.

Prices may include applicable taxes depending on your location and legal requirements.

Shipping costs are not included in product prices and are calculated at checkout.

We reserve the right to change prices at any time. Price changes will not affect confirmed orders.

Payment must be completed at the time of order. We accept the payment methods shown at checkout.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

A binding agreement is formed only when your order has been processed and dispatched, unless otherwise required by applicable law.

We reserve the right to cancel or refuse an order in cases such as pricing errors, suspected fraud, or product unavailability. If payment has already been made, a full refund will be issued.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe indicated at checkout.

Delivery times are estimates only and may vary due to postal delays, customs procedures, or other circumstances outside our control.

Risk of loss or damage passes to the customer upon delivery of the goods.

7. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

Details regarding withdrawal, returns, and refunds are provided in our Return & Refund Policy.

8. Faulty or Non-Conforming Goods

If a product is defective or does not conform to the contract, you are entitled to remedies under applicable EU and Slovenian consumer protection laws.

Depending on the situation, this may include repair, replacement, price reduction, or refund.

Nothing in these Terms limits your statutory rights as a consumer.

9. Intellectual Property

All content on this website, including but not limited to images, product designs, branding, text, graphics, and logo, is the property of SARTIA JEWELRY unless otherwise stated.

You may not copy, reproduce, or distribute any content without prior written permission.

10. Acceptable Use

You agree not to misuse the website or use it for any unlawful or harmful activity, including attempting unauthorized access or disrupting website functionality.

11. Limitation of Liability

To the fullest extent permitted by law, SARTIA JEWELRY shall not be liable for indirect or consequential damages arising from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including consumer protection laws.

12. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, war, pandemics, or government actions.

13. Privacy

Your personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.

14. Governing Law

These Terms are governed by the laws of the Republic of Slovenia.

Where mandatory consumer protection laws of your country of residence provide additional rights, those rights remain unaffected.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. The version published at the time of your order will apply.

16. Contact

For any questions regarding these Terms, you can contact us at:

SARTIA JEWELRY
Email: info@sartiajewelry.com